Unless you have given us the authority to leave your parcel without a signature, if you're not home, we can’t risk your parcel being damaged or stolen. So we take it to one of our trusted agents until you can pick up your parcel.
Below are the steps which are carried out, should you not be home to sign for your parcel:
- If delivery is unsuccessful, your courier will take it to your closest Parcel Connect agent
- The Parcel Connect agent safely stores your parcel awaiting collection, for up to 5 working days
- If the parcel is not collected in this time, our courier takes it back to your local Aramex Australia depot
- Aramex Australia will then either:
- Attempt redelivery
- Contact the receiver for further instruction
- Return to sender