Troubleshooting for your SATO Label Printer

If you’re having trouble printing labels on your SATO printer, there are three things to do before you call the Support Team.

1. Check the physical printer set-up
2. Calibrate the sensor
3. Re-install printer drivers

This guide will take you through those steps.

Check the physical set-up

1. Open the printer and locate the green sliding tab.                  
2. On the green tab, you’ll see a small arrow-shaped indent. Make sure this arrow lines up directly with the arrow on the black body of the printer. (The arrows should be pointing straight at each other).
3. Make sure the label roll is secure and correctly positioned. It should look like this.  

2) SATO Sensor Calibration

After checking the physical set-up, if you still can’t print, the next step is to calibrate the sensor.

Here’s how to do it.

1. Turn off the printer and wait 10 seconds
2. Hold down the Feed button and turn the printer back on (keep holding the feed button)
3. The two lights on the printer should appear orange when you re-start, but after a few seconds Light 1 will turn green.
4. Release the feed button.
5. Light 1 should still be green, and Light 2 should remain orange
6. Press the Feed button The printer will now print approximately 10 blank labels. It’s important to let them print.

If the 10 blank labels print correctly, the sensor has been properly calibrated.

3) Installing/Reinstalling SATO Drivers

If the printer still isn’t working properly after you’ve finished the physical checks and recalibrated the sensor, try re-installing the SATO printer drivers on your computer.

Here’s how to do it.

To install the drivers

1. On your computer, copy and paste the following website address into your web browser http://www.satoworldwide.com/software/gallerydriver.aspx
2. Click on Windows Printer Drivers.
3. Click Download                              
4. When it has finished downloading, use your mouse to right click on the zip file at the bottom left of your screen. Then click Open.

            You will see the SATO folder.                      

5. You will then need to extract the files before you can use them. To extract the files, double-click to open the SATO folder, then double-click PrnInst. You will be prompted to extract the files to be able to use them. Click Extract All to extract the files.
6. When the files have been extracted, a new window will pop up showing all the detailed files. Click SATO, then PrnInst to open the Installation Wizard and start the process.
7. When the Installation Wizard opens, click Next
8. Click on Install Printer Driver.
9. Click on USB Port.                   
10. The Wizard will then open the Detect USB Printer You will need to unplug the USB cable connecting the printer to the PC, then plug it back in.
11. Follow the prompts on the Wizard to complete the installation.

To uninstall the SATO printer drivers

1. Re-Open the SATO Driver Installation File.
2. Click on
3. Click on Uninstall Printer Drivers.
4. A list of printers will appear. Select your SATO printer and click Next.
5. Follow the instructions to complete the uninstallation

SATO WS4 Printer Utility

Before starting this process, visit this link to download the utility: http://www.satoworldwide.com/software/ws4-printer-utility.aspx

NOTE: This utility only applies to WS4 Model Printers

1. Open the application
2. Click on sync (top menu)                    
3. It should now say either ON LINE (Ready) or PAPER JAM
4. Click on Tool (left hand pane) 
5. Click Reboot Printer and then the Send
6. The printer should reboot. If the status was originally PAPER JAM, click Get Status again after 5 seconds and it should say ON LINE (Ready).
7. Click on Media Calibration, then and click Send

8. Three (3) blank labels should come out.
9. Go to FastLabel and print a test page to confirm that labels are no longer cut off, and the printer is working properly.