Parcel Connect

Collecting parcels

• What do I need to take with me to collect my parcel?
• How long do I have to collect my parcel?
• How do I track parcels sent through Parcel Connect?
• Why wasn't my parcel delivered to my address?

Sending parcels

• How do I send a parcel through Parcel Connect?
• How much will it cost to send my parcel?
• What is the maximum parcel size I can send?
• What is cubic weight?
• The website keeps telling me my parcel is over size or over weight. What does this mean?
• Are there any items I can't send with Parcel Connect?

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General

• What is Parcel Connect?
• How does Parcel Connect work?
• Where is my nearest Parcel Connect agent?
• What is a Parcel Connect agent?
• How do I become a Parcel Connect agent?

Payment

• Can I have a tax invoice?
• I’m having issues making payment. What should I do?
• What are my payment options?

Guides

• How to calculate cubic weight
• Packaging Guide