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Expecting a parcel

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Parcel Connect

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Expecting a parcel

Track my parcel

  • How do I track my parcel?
  • What should I do if my parcel hasn't arrived?
  • Delivery to a Safe place
  • When will my parcel arrive?

Missed my delivery

  • How do I arrange a redelivery?
  • Can I arrange a redelivery for a specific time?
  • Can I pick my parcel up from the depot?
  • My parcel has been taken to a Parcel Connect agent, what does that mean?

Change my delivery details

  • What if I'm unable to sign for the delivery?

My parcel was damaged

  • What if my parcel arrives damaged?
  • How do I make a claim for a damaged or missing parcel?
  • What evidence is required to make a claim?
  • What's covered in your limited liability coverage?
  • What isn't covered as part of your limited liability coverage?
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