Expecting a parcel

Track my parcel

• How do I track my parcel?
• What should I do if my parcel hasn't arrived?
• Delivery to a Safe place
• When will my parcel arrive?

Missed my delivery

• How do I arrange a redelivery?
• Can I arrange a redelivery for a specific time?
• Can I pick my parcel up from the depot?
• My parcel has been taken to a Parcel Connect agent, what does that mean?

Change my delivery details

• What if I'm unable to sign for the delivery?

My parcel was damaged

• What if my parcel arrives damaged?
• How do I make a claim for a damaged or missing parcel?
• What evidence is required to make a claim?
• What's covered in your limited liability coverage?
• What isn't covered as part of your limited liability coverage?